Shipping policy

Thank you for your purchase. This website is operated by Hybrid Digital Model LLC ("Company", "we", "us", or "our"). All products available on this website are offered and sold directly by the Company.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Time

Estimated delivery time is 7–20 business days depending on your location. ⚠️

Please note that delivery times may vary due to customs clearance, public holidays, or carrier delays beyond our control.

Shipping Cost

We offer free worldwide shipping on all orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update in the carrier's system.

Incorrect Address

Please ensure your shipping address is correct before placing your order. We are unable to redirect orders once they have been dispatched. We are not responsible for orders shipped to an incorrect address provided at checkout.

Customs & Duties

International orders may be subject to customs fees, import taxes, or duties upon arrival in your country. These charges are determined by your local customs authority and are the sole responsibility of the customer. We are unable to predict or control these fees.

Lost or Delayed Orders

If your order has not arrived within 30 days of the estimated delivery date, please contact us at contact@zenvy.house and we will investigate with the carrier.

Contact

For any shipping-related questions, please reach out at: contact@zenvy.house

Company: Hybrid Digital Model LLC