Shipping policy

Effective date: June 24, 2026

Where we ship

We currently ship within the United States only. We do not offer international shipping at this time.

Shipping cost

Shipping is free on all US orders.

Order processing

Orders are processed and shipped within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after our daily cutoff or on weekends/holidays begin processing the next business day.

Delivery time

Estimated delivery is up to 14 business days after your order ships. Delivery times are estimates and may vary due to carrier delays, weather, or peak periods.

Tracking

You'll receive a tracking number by email as soon as your order ships. Please allow a little time for tracking to update after dispatch.

Address accuracy

Please double-check your shipping address at checkout. We're not responsible for orders delayed or lost due to an incorrect or incomplete address. If you spot a mistake, email contact@zenvy-pets.store as soon as possible and we'll try to update it before the order ships.

Lost, delayed, or damaged packages

If your tracking hasn't updated for an extended period, or your package arrives damaged, contact us at contact@zenvy-pets.store and we'll make it right (see our Refund & Return Policy for damaged or defective items).

Undeliverable or returned packages

If a package is returned to us as undeliverable, we'll contact you to arrange reshipment or a refund.

Questions

Email contact@zenvy-pets.store — we reply 7 days a week.