Refund policy

This website is operated by Hybrid Digital Model LLC ("Company", "we", "us", or "our"). All products available on this website are offered and sold directly by the Company.

30-Day Money-Back Guarantee

If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of receiving your order. No questions asked.

Eligibility for Refunds

• The request must be made within 30 days of the confirmed delivery date
• Item does not need to be returned in most cases — contact us first and we will advise

Non-Refundable Situations

• Refund requests made after 30 days of delivery
• Orders with incorrect shipping details provided by the customer at checkout
• Delays caused by shipping carriers or customs (these are not product defects)

How to Request a Refund

To initiate a refund, please contact us at contact@zenvy.house with your order number and a brief description of the issue. We will respond within 24–48 business hours.

Refund Processing

Approved refunds are processed within 5–10 business days to the original payment method. Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund after 10 business days, please check with your bank first. If the issue persists, contact us at contact@zenvy.house and we will investigate.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with your order number and photos of the damage. We will offer a replacement or full refund — no return required.

Company: Hybrid Digital Model LLC