Refund policy

Effective date: June 24, 2026

Our 30-day money-back guarantee

If you're not happy with your purchase, you can return it within 30 days of delivery for a full refund — even if it's been opened and used. We want you and your pet to actually try it.

How to start a return

Email contact@zenvy-pets.store with your order number and the item you'd like to return. We'll reply with a prepaid return label (US) and simple instructions.

Return shipping

For standard 30-day returns within the US, we provide a prepaid return label at no cost to you.

Refunds

Once we receive and inspect your return, we'll issue your refund to the original payment method within 3–5 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

Damaged or defective items

If your item arrives damaged or defective, contact us with your order number and a photo. We'll send a free replacement — no return needed — or issue a full refund.

Exchanges

Want a different product instead? Start a return for a refund and place a new order, or email us and we'll help you swap it.

Non-returnable items

For hygiene reasons, opened filters and other consumables can't be returned once their packaging is unsealed. Final-sale items (clearly marked at checkout) are also non-returnable. Everything else is covered by our 30-day money-back guarantee.

Late or missing refunds

If you haven't received your refund after the timeframe above, first check with your bank or card issuer, then contact us at contact@zenvy-pets.store and we'll track it down.

Contact

Email contact@zenvy-pets.store — we reply 7 days a week.