Privacy policy

Effective date: June 24, 2026

This Privacy Policy explains how Hybrid Digital Model ("we," "us," or "our") collects, uses, and shares information when you visit or make a purchase at zenvy-pets.store (the "Site").

1. Information we collect and how it's stored

To process your order and run the store, we collect: your name, email address, shipping and billing address, phone number (if given), order details, and any messages you send us.

We don't operate our own customer database. Your information is collected and stored on secure third-party platforms that run our store, process payments, and fulfill orders on our behalf — including our e-commerce platform, our payment providers (such as PayPal and the card networks), and our order-fulfillment partners. Payment card details are handled entirely by the payment providers and are never stored by us.

Information collected automatically: when you browse the Site, we and our providers collect device and usage data — IP address, browser type, pages viewed, referring pages, and similar analytics — through cookies and similar technologies.

2. How we use information

We use information to: process and ship orders; provide customer support; send order and account communications; send marketing emails when you opt in (you can unsubscribe at any time); prevent fraud and secure the Site; analyze and improve our products, content, and Site; and comply with legal obligations.

3. How we share information

We share information with service providers who help us run the store, including: Shopify (our e-commerce platform), payment processors, shipping carriers and fulfillment partners, email/marketing tools, and analytics providers. We may also disclose information to comply with law, enforce our terms, or protect our rights, and in connection with a business transfer (e.g., merger or acquisition). We do not sell your personal information for money.

4. Cookies and tracking

We use cookies and similar technologies for essential Site functionality, analytics, and marketing. You can control cookies through your browser settings; disabling some cookies may affect Site functionality. Where required, we honor recognized opt-out preference signals.

5. Data retention

Your information is retained by our third-party platforms for as long as needed to fulfill the purposes described here, including order, tax, and accounting records, and as required by law.

6. Your privacy rights

Depending on where you live (for example, California under the CCPA/CPRA), you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of certain sharing or targeted advertising. To exercise these rights, contact us at contact@zenvy-pets.store. We will not discriminate against you for exercising your rights.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children's privacy

The Site is not directed to children under 13 (or the minimum age in your jurisdiction), and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we will delete it.

9. Third-party links

The Site may link to third-party websites. We are not responsible for their privacy practices; please review their policies.

10. Where we operate

We sell and ship within the United States. If you access the Site from outside the US, you do so on your own initiative.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Effective date" above shows the latest revision, and material changes will be posted on this page.

12. Contact us

Hybrid Digital Model
131 Continental Drive, Suite 305, Newark, DE, US
Email: contact@zenvy-pets.store